Shipping Policy
At Lashvia, we are committed to delivering your beautiful lashes to you efficiently and reliably. We offer worldwide shipping with a variety of options to suit your needs.
1. Processing Time
All orders are processed within 3 business days (Monday to Friday, excluding holidays) after placement. You will receive an order confirmation email once your order has been processed.
2. Shipping Methods & Delivery Timeframes
We offer the following shipping options. Delivery timeframes are estimates and begin once your order has been shipped, excluding customs clearance time.
| Shipping Method | Estimated Delivery (After Processing) | Notes |
|---|---|---|
| DHL Express | 3 – 5 Business Days | Fast and reliable premium service. |
| FedEx Express | 5 – 7 Business Days | Fast and reliable premium service. |
| Standard Shipping | 10 – 15 Business Days | Economical option with tracking. |
3. Order Tracking
As soon as your order ships, you will receive a shipping confirmation email containing your unique tracking number. You can track your package’s journey using the link provided in your email or on our trusted global tracking platform:
Track Your Order Here: https://www.17track.net/en
4. Shipping Costs
Shipping costs are not fixed and are calculated based on your delivery location and the total weight of your order.
- Example: For a package weighing 0.5-1 kg:
- DHL/FedEx Express: approximately $25 – $35 USD
- Standard Shipping: approximately $5 – $15 USD
The exact shipping cost for your order will be calculated and clearly displayed at checkout before you complete your purchase.
5. Important Things to Know
-
Customs, Duties, and Taxes (Import Fees):
-
For orders shipped to the European Union (EU) and California, USA, please be aware that your local customs authority may charge import duties, taxes, or fees. These charges are the recipient’s responsibility and are not included in the product or shipping cost. Lashvia has no control over these charges.
-
-
Country-Specific Restrictions:
-
Mexico: Due to shipping regulations, orders containing eye patches and liquids can only be shipped via Standard Shipping.
-
Greece: We can only offer Standard Shipping to Greece.
-
Austria: We are unable to include free gifts with orders shipped to Austria.
-
6. Contact Us
If you have any questions about your order’s shipping status, please check your tracking number first. For further assistance, contact our customer service team at [support@lashvia.com].
We appreciate your business and look forward to serving you!