Privacy

Privacy Policy for Lashvia.com

 

1. Introduction

Welcome to Lashvia (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lashvia.com (the “Site”) or make a purchase from us.

By using our Site, you consent to the data practices described in this policy. If you do not agree with the practices described, please do not use our Site.

2. Information We Collect

We collect information that you provide directly to us and information about your use of the Site automatically.

A. Information You Provide to Us:

  • Personal Identifiers: When you create an account, place an order, or contact us, we collect information such as your name, shipping address, email address, phone number, and payment information (e.g., credit card details processed through our secure payment gateway).

  • Commercial Information: Records of products you purchase, return, or consider.

  • Communications: Any correspondence you have with us, including customer support requests and product reviews.

B. Information Collected Automatically:

  • Technical Data: When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, operating system, and time zone.

  • Browsing Data: We collect information about how you interact with the Site, such as the pages you view, the products you browse, the referring website, and your browsing actions. We collect this information through cookies, web beacons, and similar technologies. For more details, please see our “Cookies” section below.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.

  • To Communicate With You: To respond to your inquiries, provide customer support, send you administrative messages (e.g., account verification, changes to our terms), and inform you about important updates to our services.

  • For Marketing and Advertising (with your consent): To send you promotional communications about our products, services, offers, and events that we believe may be of interest to you. You can opt-out of these communications at any time.

  • To Improve Our Site: To analyze how customers use the Site, diagnose technical issues, and improve our products, services, and user experience.

  • For Security and Fraud Prevention: To protect our Site, our business, and our customers from fraud and malicious activity.

4. Legal Basis for Processing (For EEA and UK Users)

If you are located in the European Economic Area (EEA) or the UK, we process your personal data under the following legal bases:

  • Performance of a Contract: To fulfill the orders you place with us.

  • Legitimate Interest: To operate our business, improve our services, and for marketing analytics (where balanced with your rights).

  • Consent: For sending you direct marketing communications. You can withdraw your consent at any time.

  • Legal Obligation: To comply with applicable laws and regulations.

5. How We Share Your Information

We do not sell your personal information. We may share your information with third-party service providers to help us perform the functions described above:

  • Payment Processors: (e.g., Shopify Payments, PayPal, Stripe) to securely process your payments.

  • Shipping Partners: (e.g., FedEx, UPS, DHL) to deliver your orders.

  • Marketing and Analytics Providers: (e.g., Google Analytics, Facebook Pixel) to help us analyze Site usage and run advertising campaigns.

  • Cloud Storage Providers: To store the data we collect.

These third parties are only permitted to use your information to perform these services for us and are contractually obligated to keep it confidential and secure.

We may also disclose your information if required by law, to protect our rights, or in connection with a business transfer like a merger or acquisition.

6. Cookies and Tracking Technologies

Our Site uses cookies (small text files stored on your device) to enhance your browsing experience. We use them for:

  • Essential Cookies: Necessary for the basic functions of the Site, such as keeping items in your shopping cart.

  • Analytical/Performance Cookies: Help us understand how visitors interact with our Site.

  • Functionality Cookies: Allow the Site to remember choices you make.

  • Targeting/Advertising Cookies: Used to deliver ads relevant to you and track the effectiveness of our marketing campaigns.

You can control cookies through your browser settings. Please note that blocking certain cookies may impact your experience on our Site.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: The right to request copies of the personal data we hold about you.

  • Rectification: The right to correct inaccurate or incomplete data.

  • Erasure (“Right to be Forgotten”): The right to request the deletion of your personal data.

  • Restriction of Processing: The right to request we suspend the processing of your data.

  • Data Portability: The right to request a transfer of your data to another service.

  • Objection to Processing: The right to object to our processing of your data, particularly for direct marketing.

  • Opt-Out of Sale/Sharing (CCPA): The right to opt-out of the sale or sharing of your personal information (we do not sell your data).

To exercise any of these rights, please contact us at [Your Email Address, e.g., privacy@lashvia.com]. We will respond to your request within the timeframe required by applicable law.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, including to fulfill legal, accounting, or reporting requirements. Order information is generally retained for [e.g., 4 years] for tax and warranty purposes.

9. Children’s Privacy

Our Site is not intended for individuals under the age of [13/16, choose based on your target market and regulations]. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy, such as using standard contractual clauses approved for data transfers.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

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